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    Customer Relationship Supervisor – Total Gaz Vietnam

    05/07/2017

    NOTE: This job listing has expired and may no longer be relevant!

    Job Description

    TOTALGAZ VIETNAM
    Workplace: Ho Chi Minh
    Salary: Negotiate

     

     

    JOB DESCRIPTION

    1. Customer relationship
    • Conduct and analyse customer survey (at least 3 times/ year per customer) to understand customer’s requirement and satisfaction, give action plan and follow up.
    • Receive customer’s complaint, comment then distribute and cooperate with relevant departments to investigate and solve the issue, feedback to customer, keep track and report monthly.
    • Receive and response end-user questions
    • Propose strategic plan for Customer Relationship program yearly
    • Work with Sales and Marketing to create promotion program

    2. Customer performance
    • Follow up and report customer performance, work with sales to find out the reason and propose action plan for the unstable volume cases.
    • Analyze, investigate and report “Lost customer” cases accordingly.

    3. Compliance and Admin
    • Coordinate with sales and internal control to make sure that customer comply strictly compliance rules and company policies.
    • Supervise admin group in managing customer profile sufficiently and systematically and reconciling lending cylinder.
    • Update retail price on the Total VN website 
    • Perform any other special projects assigned by direct supervisor.

    JOB REQUIREMENTS

    • Bachelor of Administration
    • Minimum 2 years experience in similar job.
    • Customer relation management knowledge
    • Professional logical / communication/computer skill.
    • Good at statistics and analysis 
    • Good English& Vietnamese communication
    How to Apply

    Candidates, please send your profile to email address: vungtauhr@gmail.com with the email titel: Total Gaz Vietnam_Customer Relationship Supervisor_[Your full name]

    Apply for this Job